Quality Policy

Quality Mission

Primatics, Inc. is committed to providing its customers with quality products and services that continually meet and exceed customer expectations.

Quality Principles

Customer Focus

We focus our resources on adding value to our products or services for our customers. We achieve this by ensuring that the objectives of our organization are linked to customer needs and expectations, communicating customer needs and expectations throughout our organization, measuring customer satisfaction and acting on the results and systematically managing customer relationships.

Involvement of People

People at all levels of our organization are involved in continually improving quality. We foster innovation and creativity and further our quality goals by holding everyone accountable for their own performance, encouraging free sharing of knowledge and experience while encouraging all to actively seek opportunities to enhance their competence.

Process Approach

Improved quality is achieved more efficiently when activities and related resources are managed as a process. This leads to lower costs and shorter cycle times through effective use of resources, consistent / improving and predictable results as well as focused and prioritized improvement opportunities.

System Approach to Manufacturing

Identifying, understanding and managing interrelated processes as a system contribute to our organizations effectiveness and efficiency in achieving its primary objective; delivering a defect free product in a reasonable delivery time. This helps us better understand organizational capabilities as well as develop structured approaches that harmonize and integrate key processes.

Continual Improvement

Continual improvement of our organizations overall performance is a permanent objective. We achieve continual improvement by measuring the variation of the inputs to our manufacturing processes and analyzing how these variations affect our products performance. Primatics has been able to make continual improvements in our products, as well as allowed us to streamline our manufacturing and form stronger relationships with our suppliers, dramatically improving our efficiency.

Warranty

(a) The Company warrants that each Product will perform substantially in accordance with its documentation provided that the Products are used strictly in accordance with such specifications and without misuse, damage, alteration, or modification thereto. The sole and exclusive remedy of each end-user, as well as their successors and assigns, for any defect or nonconformity in the Products shall be to obtain repair or replacement of the defective units that are returned to Company freight prepaid within the Warranty period set forth in Section (b) below. EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION, COMPANY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND STATEMENTS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

In any event, liability of Company to end-user whatsoever related to the Products or this Agreement, including any cause of action sounding in contract, tort, or strict liability shall not exceed the amount paid to Company for the Product giving rise to such liability. In no event shall Company be liable for any indirect, special, consequential, or incidental damages, however caused, including, without limitation, any damages arising out of the use or operation of the Products, delays in delivery or repair, loss of use of the Products or damage to any documents or other property of Distributor or its customers. Warranties and limitations on warranties and related terms to end-users shall be set forth in the end-user documentation included with the Products.

(b) Warranty period for Company-manufactured Products (controllers, positioning stages, cables) is twelve (12) months from the date of shipment. Warranty period for repaired or replaced Products is ninety (90) days from the date of shipment or the remaining original warranty period, whichever is longer.

(c) Any defect determined by the Company to be caused by or attributable to alteration, modification, negligence or misuse is not covered by warranty.

(d) All Products returned to the Company must be accompanied by a Return Materials Authorization (RMA) number issued by the Company. To receive an RMA, the customer must provide the part number(s), description of failure, and a purchase order to cover any repair charges up to $100.